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Inland After Hours answers after-hours calls for 13 home repair and improvement trades in Spokane and Coeur d'Alene. Each shop gets its own emergency list, so the calls that can't wait reach the owner, and the rest are waiting in the inbox by morning.
Where a missed call turns into water on the floor or a cold house.
Pipes freeze overnight and burst when they thaw. In the January 2024 cold snap, one Spokane plumbing company took 200 calls a day, two to four times normal.Source: The Spokesman-Review, January 2024
Night calls: burst or frozen pipes, leaking water heaters, sewer backups, no water.
Rings you liveActive leaks and flooding, sewage in the home, no water.
At 3 am in January, a no-heat call can be an older parent in a cold house. Older adults can get hypothermia indoors at 60 to 65 degrees. You need to know which call that is.Source: Cleveland Clinic
Night calls: no heat, furnaces that won't start, no cooling in a heat wave.
Rings you liveNo heat with the house getting cold. A gas smell or carbon monoxide alarm is told to get out and call 911 or Avista first.
The clock starts when the water does. The EPA says wet materials should be dried within 24 to 48 hours to prevent mold, so a call that waits until morning has already cost a night.Source: U.S. EPA
Night calls: burst pipes, sewer backups, fire and smoke damage.
Rings you liveAny active loss. It can also take the insurance carrier and claim number if you ask for that at setup.
The fridge dies on a Saturday night with a week of groceries inside. They book whoever offers Monday's first slot.
Night calls: dead fridges and freezers, leaking washers.
Rings you liveUsually nothing. Leaks and sparks are told to unplug it or switch off its breaker, and the call is written down for your first morning slot.
Storm nights: wind, ice and heavy snow.
After a windstorm, Avista won't reconnect a house with a damaged service mast until an electrician repairs it. Those calls come at night, and the job goes to whoever answers.Source: Avista, January 2021 windstorm
Night calls: power out to the home, breakers that won't reset, storm-damaged masts.
Rings you liveWhole-home outages and damaged masts. Sparks or fire are told to call 911 first.
Your night calls arrive with water already on the ceiling, from a tree through the roof or an ice dam letting go in a thaw. In December 2008, heavy snow brought down 15 roofs and carports in Spokane.Source: The Spokesman-Review, December 2008
Night calls: active leaks, storm and tree damage, ice dams.
Rings you liveA roof open to rain or snow, or a tree through the roof.
After a windstorm, the tree on the roof is worth far more than the one in the yard, and both owners call the same night. The November 2015 windstorm left about 180,000 Avista customers without power.Source: HistoryLink
Night calls: trees on houses, cars and driveways.
Rings you liveA tree on the house. Anything touching a wire is told to stay away and call Avista or 911.
At 4 am on a snow night, your phone is property managers asking if you're coming while your crew is already plowing.
Night calls: "are you coming", missed lots, slip reports.
Rings you liveYour rules. Every call is written down with the time it came in.
Someone is stuck, locked out, or can't secure the house.
The spring snaps on the coldest morning of the year, the car is inside, and the owner has to be at work by 7.
Night calls: broken springs, doors stuck open, doors off their track.
Rings you liveA car trapped inside, or a door stuck open overnight.
You need the right 2 am calls, from the person who actually lives there. A local name on the line also sets you apart from the out-of-area call centers the FTC warns about.Source: FTC consumer alert
Night calls: lockouts, lost keys, re-keying after a break-in.
Rings you liveSomeone locked out of their home. If you ask at setup, callers are told to have photo ID ready.
No emergencies, just buyers who finally have time to call.
Nobody needs a remodeler at 9 pm. That's just when people finally sit down to call one, and they're calling three of you. The median kitchen remodel was $22,000 in 2025.Source: Houzz, 2025
Night calls: project questions and estimate requests.
Rings you liveNever. Written down as a lead, with the scope and timing, for your morning callback.
The 8 pm caller with six small jobs is worth more than any one of them, if someone takes the list before Saturday.
Night calls: to-do lists, storm cleanup, landlords with a list of units.
Rings you liveNever. The whole list is written down for you.
Nobody needs a painter at midnight, but plenty of people decide on one then. Whoever calls back first walks the job first.
Night calls: estimate requests.
Rings you liveNever. Written down with the address and what they want painted.
On the setup call you choose which calls ring you and which wait for morning. Try it for 30 days for $49.