Straight answers before you buy

Most hang-ups happen in the first few seconds, before anything useful is said. The desk answers with your company name and a calm voice, and asks what's going on.

Call the demo line at (509) 517-3206 and judge it yourself. We'll publish our own hang-up numbers once pilots have run.

Yes. It's a conversation, not a menu or a form. Callers explain in their own words, and it reads the name, address and number back to make sure it heard right.

It's set up for your trade on the setup call: the jobs you do, your service area and your emergency list. A plumber's line and a locksmith's line ask different questions.

It speaks at an easy pace, asks one thing at a time and repeats details back. If a caller struggles, it takes a callback number so you can call them yourself.

At night the choice isn't a computer or a person. It's a computer or voicemail, and fewer than 3 in 100 callers leave a voicemail. The desk gets the details from the ones who would have hung up.

Yes. Your service area, the jobs you take, your emergency list, your quiet hours and the callback time it promises are all set on the setup call. Text us any change and we make it the same day.

It answers the basics: whether you cover that area, whether you do that kind of job, and when you'll call back. It never quotes prices, diagnoses a problem or promises an arrival time.

Neither. You pay one flat monthly price: $99, $149 or $299. Each plan has a fair-use minute figure so you know which size fits.

Nothing changes on your bill. Minute 201 costs $0. If you're over every month, we'll suggest the plan that fits, and your bill never changes without your OK.

No. Your price is flat, so spam never adds to it. The desk ends sales calls and robocalls politely and keeps them away from you.

No. The price is flat, so nothing counts against you.

Never. We make the test calls together on the setup call, and they're on us.

No. Nights, weekends and holidays are the whole point, and they're included in every plan.

On day 7 we email you your call log: how many calls it caught, which ones became jobs, and your cost per captured call. If the pilot isn't worth it, text us within 30 days and the $49 comes back.

A transcript only helps if the caller leaves a message, and fewer than 3 in 100 do. The desk keeps them on the line, gets the address and number, and reaches you if it can't wait.

Yes. Nothing changes for your customers. You forward your own number to the desk, and you can switch it back from your phone any time.

Both. Pick on the setup call: forward every call when you close, or let your phone ring first and send only the calls you miss.

We read your call log every morning and test-call your line every week at a time you pick. If something looks wrong, we text you that morning.

About 15 minutes on the phone. We set up forwarding with you and test it live before we hang up, and your first night can be the same day.

Text us. A new emergency list, new hours or a new callback time: we change it the same day.

Nothing. Your number never leaves you. Turn forwarding off and your calls come straight to you again.

Yes. When a call is on your emergency list and the caller needs someone tonight, it transfers the call to your cell while they're on the line.

You do. On the setup call you choose what can ring you at night, like a burst pipe or no heat, and what waits for morning.

The caller is told you'll call right back, and the email for that call is marked URGENT so it stands out.

No. It never quotes prices. Your tech covers pricing on the callback, so a caller is never told a number you didn't approve.

It tells the caller to get out and call 911 or Avista first, then it reaches you. It never tries to troubleshoot a dangerous situation.

No. Transfers to your cell are included on every plan.

It reads the name, address and callback number back to the caller before hanging up, and every email includes the recording, so you can hear exactly what was said.

Your rules are written into your line on the setup call. Every call is recorded so you can check it, and we fix anything that's off the same day.

No. It answers with your company name, and it's run by a small Spokane team, not a national call center.

Yes. It ends sales pitches and robocalls politely, and they never reach your cell.

English today. Spanish is next on our list. If your callers need it, tell us and you'll be the first to know.

Yes. Every caller hears that the call is recorded, which Washington law requires. Each recording is emailed to you to keep, and our own copy is deleted after 30 days.

Call details go only to the inbox you choose. We never sell or share them. A full privacy notice is coming to this site.

Recording is announced at the start of every call, as Washington law requires. If a caller asks whether they're talking to a person, it says plainly that it's an automated assistant.

It emails each call to any inbox you choose, including your software's lead-intake email if it has one. There's no direct connection to your software yet.

No. It doesn't write into your software, so it can't create duplicates.

No. It takes the details and tells the caller when you'll call back, so your schedule stays yours.

No. Cancel by text, or just turn forwarding off.

The pilot: if it isn't worth it, text us within 30 days and the $49 comes back. Monthly plans: your last charge is the month you cancel.

There's something we think is better: a $49 pilot month, set up with you on the phone, and your $49 back if it isn't worth it.

We're new, and we'd rather say so. The first five Spokane and Coeur d'Alene companies get the founder rate of $129 a month for twelve months, and with their permission, their results will go on this page.